DentaWhite rip off!
My dispute with DentaWhite began in June when I ordered a "sample" of their product. I received a plain white box of their product in the mail, no printing or identifying markings so I assumed it was the sample I had ordered. Then when my credit card bill arrived there was a charge for $78.37 for a months supply of DentaWhite. I called on 6/29/09. explained that I had only ordered a sample and thus assumed that what I received was that sample. I was told that in ordering the sample I had not unchecked the auto delivery form so I was sent the product. I told the person I felt this was a very deceptive practice and she told me the best she could do was reduce the cost to $40.00. Since I had apparently failed to uncheck the auto ship when I ordered the sample I agreed and was told that I had been removed from the auto ship list.
Then on 8/10/09 I received a package in the mail which had nothing that would identify it as DentaWhite unless one recognized the address. After opening the package I checked the charges on my card and found they had hit me for another $40.00. I called the company and spoke to what sounded like a young lady. I told her that I had canceled any further orders and she checked and said "that strange" I see where you called on June 29th and canceled but since you accepted a refund you were told you would have to call back by July something to cancel any further shipments. I told her I had been told no such thing and we went on about thing they said I was told and agreed to. After more questioning I was told that whoever I had spoken to originally had been fired. So, I ask to speak to the supervisor and finally got a man named John who repeated the same claims.
I finally told him I had not ordered the product or agreed to accept more orders and I would not pay the charges for the product.
I then boxed the product up and returned it to the company as per enclosed proof of delivery.