Not resolved
18 comments

8/17/2009

My dispute with DentaWhite began in June when I ordered a "sample" of their product. I received a plain white box of their product in the mail, no printing or identifying markings so I assumed it was the sample I had ordered. Then when my credit card bill arrived there was a charge for $78.37 for a months supply of DentaWhite. I called on 6/29/09. explained that I had only ordered a sample and thus assumed that what I received was that sample. I was told that in ordering the sample I had not unchecked the auto delivery form so I was sent the product. I told the person I felt this was a very deceptive practice and she told me the best she could do was reduce the cost to $40.00. Since I had apparently failed to uncheck the auto ship when I ordered the sample I agreed and was told that I had been removed from the auto ship list.

Then on 8/10/09 I received a package in the mail which had nothing that would identify it as DentaWhite unless one recognized the address. After opening the package I checked the charges on my card and found they had hit me for another $40.00. I called the company and spoke to what sounded like a young lady. I told her that I had canceled any further orders and she checked and said "that strange" I see where you called on June 29th and canceled but since you accepted a refund you were told you would have to call back by July something to cancel any further shipments. I told her I had been told no such thing and we went on about thing they said I was told and agreed to. After more questioning I was told that whoever I had spoken to originally had been fired. So, I ask to speak to the supervisor and finally got a man named John who repeated the same claims.

I finally told him I had not ordered the product or agreed to accept more orders and I would not pay the charges for the product.

I then boxed the product up and returned it to the company as per enclosed proof of delivery.

Had an Experience with DentaWhite?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#131813

:(

Anonymous
#121825

Denta White is not the same company as any of the others mentioned here. If you have an issue with Denta White the best thing to do is contact their customer support directly.

If you would like to talk to someone about it their number is 866-982-5126 and their hours are 6:00 am to 4:00 pm pst, 9:00 am to 7:00 pm est. If you are having a problem with the product or your order you should call customer service first to see if you can get the issue resolved.

If you don’t want to call in you can go to their website, www.white-smiles.com, and input your information and click submit. From here you can cancel your account or check the status of your cancellation. You can cancel at any time. If you want to return a product, call customer service for information.

Anonymous
#121818

Denta White is a completely different company than any of the others mentioned here. If you have a concern with Denta White the best thing to do is contact their customer support team.

If you would like to talk to someone about it their number is 866-982-5126 and their hours are 6:00 am to 4:00 pm pst, 9:00 am to 7:00 pm est. If you are having a problem with the product or your order you should call customer service first to see if you can get the issue resolved.

If you don’t want to call in you can go to their website, www.white-smiles.com, and input your information and click submit. From here you can cancel your account or check the status of your cancellation. You can cancel at any time. If you want to return a product, call customer service for information.

Anonymous
#116203

I hate these people, they are dirty, and they have to use scams to get you to buy because they know that their free trial samples won't work anyway.I was scammed by DentaWhite and Cleanwhites, and cancelled them today.

I am waiting to see if they actually will cancel or keep charging me like they have done you all. Something needs to be done, this is not right.

They have probably made millions of dollars, and nobody has the time, money, or patience to actually sue these companies.Sucks!!

Anonymous
#106288

I saw this advertisement for whiter teeth and saw that DentaWhite AND SmileWhite used together would make your teeth whiter..I filled out the info for a trial sample .99 cents and 1.99 to be charged to my VISA.I received several boxes and contacted the company and told them to cancel the automatic mailing if I wanted more I would contact them and also, I had not opened either package that I had received.

Then 2 days later I received my CC stmt...I had a charges of 92.37, 79.95, 92.37 and 79.95..I WAS SHOCKED How could a trial offer charge these enormous prices and do so on a contineous basis. I contacted the company and was told the trial was for 10 days then you were put on an automatic billing. I looked at copies of the printouts from where I placed my order and there is NOTHING stating that. I spoke to Ganma and she told me you had 10 days for the trial then you went to an automatic supply.

I told her I wanted to return the items since they had not been opened and she said no..it is non returnable and non refundable. She said you bought the product and that is that.

I told her I was contacting my CC company about the charges and that I was filing a complaint with the BBB.This is a total RIP OFF to the consumer and I hope that something can be done to SHUT THEM DOWN!!!

Anonymous
#106277

k

Anonymous
#100197

I also was sucked into this scam.I have discovered that they charged my credit card under the name Nutrient out of San Clemente CA Phone number 877-550-1719.

After I found out what was going on I tried to go their web site that was provided to cancel and was unable to connect to the site--I'm sure that was also part of the scam.Call your credit card and have the charges disbuted.

Anonymous
#89053

I too was an *** and fell for this ***. If only I had did a little research than I would have seen all of these complaints....Well I signed up for the "free trials" of Dentawhite and Dazzlebright with my debit card....I was checking my online banking statement which I do frequently and saw a charge for $92.37 from "GREAT HEALTH 7" I had no idea what this was---I love how they change their names and addresses so that they are different and harder to track down. However I have noticed that if you call the numbers for all of these businesses, the same automated voice greets you talking about "unusual product demand" hahaha please! All of these companies are affiliated in this huge scam.....

Anyway I looked up "Great Health" and couldnt find anything, then I stumbled upon something like this blog and realized what I had gotten myself into. I freaked. I Immediately cancelled the subscription online and requested a refund. I then called my bank and cancelled my debit card---before dazzlewhite could issue me any charges. Thank God. Finally Dentawhite emailed me the #RMA and I sent it out asap. I called them every single day since then. Each time I got a different response as to when I would recieve my refund. Some of the people were actually nice, for instance one guy said call back and ask for me if you do not recieve the refund within 2 days. Since I did not recieve the refund I did. The guy I got in contact with told me that he saw that I talked with Greg and that...

Anyway the last time I called them and asked about my return a different guy was very friendly and told me that they were processing my return right at the moment we were speaking. I had my doubts, but was amazed to see that I was issued a return on my bank statement!! I was relieved, but what a hassle, I certainly learned my lesson....

here is what I suggest for those of you trying to get your money back:

1. immediately cancel the subscription online & request a refund (this means sending back that cheap little sample box)

2. Call your bank asap and cancel your debit card--if you paid with it, there is no need to cancel your whole account, because all the company has is your card number, not your routing or account number.

3. Call them! If they lie to you about previous conversations you have had--tell them that you audio recorded the conversations and threaten them that you are ready to send them in to the bank or the Better Business Bureau (BBB)

4. If they claim that you opened the box, threaten them and tell them that you took pictures of it when you sent it out and that you are ready to file a complaint and send in the pictures (do this even if you didnt take pictures and even if you did open the box!)

6. If you really want your money back call them everyday! Be a pest, do not be rude, but inquiry about your return everyday. It may take them a while, but dont give up--which is what most people do. Make them be the ones to give in.

Sorry for the length of this but it shows all of the hoops I have had to jump through....bottom line is be smart about what you are doing online. But just because we are fools for fell for this trick does not mean that it is okay for this company to be doing this to people...they need to be stopped.

Here is the phone number I called:

186-69438193

Show more
Anonymous
#87799

They got me for $92.37, advertising a $1.00 free trial. Once I got charged, I got their number from my bank's transaction history and called them for a refund and they told me some bs about not reading the fine print or something. A bunch of low-life punks...

Anonymous
#87439

I, too got scammed for $92.37. However, I did a little research on the BBB sites in Utah and found they had a judgment against them for deceptive sales practice. They are mailing the product out of Utah, but have a business address in Delaware. I wrote a letter on Oct. 31, 2009 telling them that I wanted my $92.37 back. I told them that I had seen the numerous complaints on the internet and the Better Business Bureau and the judement against them in Utah. I noted to them that I would be sending a copy of this letter to the BBB and the Attorney Generals of Delaware and Utah. Today, I got an e-mail from them notifying me that a refund was in process. Their address in Delaware is:

Q13 Wie Natural Products, LLC

32 W. Lockerman St., Suite 201

Dover, DE 19904

You May Also Like

Sono Bello - Liposuction Review from San Antonio, Texas Sono Bello "In Oct 2012they did liposuction and we are in 2014 and have bad results I have sinking spots like potholes.. my husband says they messed up my stomach. he..." Read more Gastric Bypass Alternative - EXPOSED! DON KARL JURAVIN DISCREDITED "INVENTOR" BY US GOVERNMENT Gastric Bypass Alternative "I am pleading with others online not to fall prey to Roca Labs and it's completely discredited owner who bills himself as an "inventor" who has invented a so called..." Read more Clear Choice - "Clearly" a SCAM!! please believe these stories Clear Choice "they do not provide you what they promiseas someone mentioned before they treat you like a celebrity until they get your money notice that none of them at the office..." Read more Aspen Dental - Nightmare!  Mouth full of wrongly implanted micro implants and more Aspen Dental " PLEASE READ THIS... DO NOT LEAVE FEEDBACK FOR THEM UNTIL ALL YOUR PROCEDURES ARE COMPLETE! I had all my teeth removed painlessly there, that is what I gave them..." Read more Anderson Duff Attorney Lawyer Revision Legal Revision Legal "Anderson Duff stole trust fund money from my grandfather. He is a lying, dishonest charlatan. My grandfather is now dying because he isn't able to pay for surgery. A truly..." Read more Mingle2 - I can't send messages to my friend and my friends cant send message too. i don't know why Mingle2 "i dont know whats going on with my account. anytime i'm trying to send my friends message it always show me. We need additional information from you to prove you..." Read more Physicians Hair Restoration Center - BEWARE LOREN COMITOR engaged in FRAUD & FALSE-ADVERTISING Physicians Hair Restoration Center "BEWARE – For reasons described below, Loren Comitor is a depraved individual with no morals or ethics and engaged in FRAUD & FALSE-ADVERTISING while working with Dr. Carlos J Puig..." Read more PetArmor - DO NOT WASTE YOUR MONEY PetArmor "I made the exact same mistake that other people do. I used pet armour instead of Frontline like an idiot because I wanted to save thirty bucks. It doesn't work..." Read more